Return Policy
- Introduction
The SQAY Association of Haryana (referred to as “we,” “our,” or “us”) is committed to ensuring satisfaction for all our members and participants. This Return Policy outlines the terms and conditions under which returns and refunds are processed for services, memberships, and products offered by us.
- Eligibility for Returns
Services and Memberships: If you are not satisfied with any services or memberships purchased from us, you may request a return within 14 days from the date of purchase.
Products: Physical products purchased from us can be returned within 30 days from the date of delivery, provided they are in their original condition, unused, and with all original packaging and tags intact.
- Non-Returnable Items
Certain items are not eligible for return, including:
Customized or personalized items.
Items purchased on clearance or during special promotions.
Digital downloads or online services that have been accessed or used.
- Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our support team at hkhkumar2@gmail.com or call +91 7009842898 / +91 7837656603 to request a return authorization.
Provide Details: Include your purchase details, reason for return, and any supporting information or photos if applicable.
Approval: Our team will review your request and, if approved, provide instructions on how to return the item or cancel the service.
- Shipping Returns
For physical product returns, you are responsible for shipping costs unless the return is due to a defect or error on our part.
Ensure the item is securely packaged to prevent damage during transit.
We recommend using a trackable shipping service or purchasing shipping insurance.
- Refunds
Services and Memberships: Approved refunds will be processed within 10 business days and credited to the original payment method.
Products: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days.
- Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
- Contact Information
For any questions or concerns regarding returns, please contact us at:
SQAY Association of Haryana
Office Address: V.P.O Saketri, Distt Panchkula, Haryana
Email: hkhkumar2@gmail.com
Phone: +91 7009842898 / +91 7837656603
- Changes to This Policy
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting to our website or notifying you through other means.